Ajiliyaa promises ‘No Anxiety Shipping’ for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority. However, actual delivery depends upon availability of the product, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within ____ hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support via email us at [email protected]
Yes, we deliver worldwide and offer different shipping options as applicable.
Shipping is free within India. For shipments outside India, refer to the shipping charges below:
For customers within India, all prices specified on the website are inclusive of Indian taxes and VAT.
For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. AJILIYAA will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.
Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email.
Once you have placed an order, we will send you a tracking number/ AWB through an email. You will be able to view the date your item is in process to the date of shipment to the date of your item being in the process of delivery.
The estimated delivery time of each product is mentioned on product page. Please take note of the dates given before you proceed to checkout. Most garments will be shipped within 6-8 weeks of receiving the order. Accessories will be shipped within 2 weeks, depending on the designer and product style. However, this is subject to availability.
Orders within India should reach the customer within 3-4 days after the date of dispatch. Orders outside India should reach the customer within 4-6 days after the date of dispatch.
If there is an error in the shipping address you specified at the time of checkout, please email us at [email protected] or call us immediately. We are unable to change a shipping address or redirect orders once items have been dispatched.
Yes, all our products are insured from the time they leave AJILIYAA to the time they reach your delivery address. Once a package has been signed for at the delivery address, it is no longer insured. If a product is damaged upon arrival, either refuse to accept it or notify us via email or phone within 24 hours of receipt.
If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at [email protected] We will follow up with the courier partner until your order is delivered.
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at [email protected]. We will follow up with the courier partner and notify you at the earliest possible.
There could be a delay depending upon your shipping address, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email. If there’s no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team at [email protected].
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at [email protected].
You can contact our Customer Support team at [email protected] and we will get in touch with the courier service provider to deliver your product.
‘Return To Origin’ or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
- You were not available to receive the order.
- Your location was out of delivery area of the courier.
- Your address was not traceable.
Hence, it is shipped back to the Ajiliyaa.
The product will be returned to the Ajiliyaa. In case of Cash on Delivery, we will cancel the order and in case of Prepaid Order, we will refund the amount to your bank account