Shipping & Delivery Policy

Ajiliyaa promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority. However, actual delivery depends upon availability of the product, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 24 to 48 working hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support via email us at info@ajiliyaa.com

Additional Questions which can be added in the policy:

My order is out for delivery, but has not reached?

If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at info@ajiliyaa.com We will follow up with the courier partner until your order is delivered.

What do I do if my product is delivered at the wrong address?

In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at support@ajiliyaa.com. We will follow up with the courier partner and notify you at the earliest possible.

Why is my order not delivered within the expected delivery date?

There could be a delay depending upon your shipping address, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email. If there's no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team at support@ajiliyaa.com.

I am unable to track my shipment. What should I do?

Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at support@ajiliyaa.com.

What if courier is not providing home delivery?

You can contact our Customer Support team at support@ajiliyaa.com and we will get in touch with the courier service provider to deliver your product.

What is RTO status?

'Return To Origin' or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:

You were not available to receive the order.
Your location was out of delivery area of the courier.
Your address was not traceable.

Hence, it is shipped back to the Ajiliyaa.

What happens after an RTO is received by Ajiliyaa?

The product will be returned to the Ajiliyaa. In case of Cash on Delivery, we will cancel the order and in case of Prepaid Order, we will refund the amount to your bank account.

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