Yes, just log into My Account. From your My Account Dashboard you have the ability to view a snapshot of your recent account activity, check order status, view all account options, and update your account information
In an effort to provide as many customers as possible with the opportunity to purchase our items, we limit the number of units that may be purchased to 1 per sku.
Please see the Shipping Page to view shipping options and rates.
No we can’t.
Yes we do to most locations, please see the International Page for complete details.
Yes, it is required only if the item valuation is higher than 2000 Rs.
Please notify us within 7 days of the supposed delivery date indicated on your tracking in order to be considered for replacement.
Returns & Exchanges
Please see our Returns & Exchanges page for directions on how to return your item(s) back to Alternative.
If you are not completely satisfied with your purchase, we will gladly accept a return within 3 days for a full refund. Returns and exchanges are available for most purchases. Selected promotions may state final sale on our website and/or in our advertising. Final sale items cannot be returned or exchanged.
It takes approximately 4-7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider. The entire process will take approximately 2 weeks. More details.
If you wish to make an exchange, please use the prepaid shipping label to return the unwanted items along with the completed return form that will be included in your shipment. Alternative is not liable for exchanges or returns sent without a return form enclosed.
Please make a note of the tracking number from your shipping label and keep it for your records. We are not liable for returned packages without the tracking number should the shipment get lost in transit.
EXCHANGES: The original discount or promotional code only applies to items where the same style originally purchased is being exchanged for a different color or size. If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.
If we’ve sent you a wrong or damaged item, please visit our contact us page and a Customer Service Representative will assist you with a resolution.
Most of our garments should be washed in cold water and tumbled dry on low heat. Care instructions are noted on each product page in the upper right corner. Click each icon to view specific instructions. Care instructions are also listed on the garment tag.
Our garments come in multiple fits, including regular fit, slim fit, relaxed fit, etc. A sizing guide is available for each product. You can view it by clicking “View Sizing Guide” on the right side just above “Add to Cart”. Please view our full Size & Fit Guide to view all fits, sizes, and measurements for our apparel.
Alternative items are always specially washed, which not only gives them their super soft texture, but pre-shrinks them as well. As with all jersey garments, however, they may shrink a little in the wash and stretch a little during wear. We continually strive to perfect this process so everything you get from us will look and feel like a favorite each and every time.
We use an assortment of fabrics and materials to produce our super-soft apparel and accessories. Fabric types are listed on the left hand side of each category page. You can filter out the type of fabric you would like to view by selecting it.
We do not do our own manufacturing, we outsource this across multiple vendors and countries internationally. For us to claim Fair Trade certification on our various products, our manufacturing partners must be certified as Fair Trade. While we are currently not working with vendors that are certified Fair Trade manufacturers, we are looking into how we can add these partners to our manufacturing roster in the future.
We offer virtual gift cards that can be purchased in the amounts of your choice that can be used in both our on-line and retail locations. Shop Gift Cards.
We offer the ability to add items to your wishlist as you shop and then to forward to your friends and family members to purchase for birthdays, graduation, holidays, or any other special occasion. When you are viewing products simply click on the the small heart shaped icon to the left of the Add To Cart button and add to your wishlist. You can manage your Wishlist by logging into My Account and selecting Wishlist.
Founded in 2017, Ajiliyaa is a fashion lifestyle brand best known for comfort, simplicity and its commitment to sustainability. Through innovative apparel design and involvement in purposeful causes, it aims to connect people, inspire creativity and catalyze change. Ajiliyaa Design Studio is located in Surat City. Corporate headquarters are also in Surat, Gujarat, India.
Yes, for additional information about our locations including maps, addresses, and hours of operation please visit our Locations page for additional information.
We’re always looking for talented, creative people to join our team. If you would like to submit your resume for positions in our Surat, Gujarat, India office or retail locations, please visit our Careers Page for current job openings at Alternative.